Once you've landed that dream client, the task of keeping your customers or users begins. It used to be sufficient to just have a helpline available for a limited number of business hours. Those days are gone. The customer support space is an increasingly important and competitive one. As people get more used to instant gratification, it's important for organizations to be able to respond in real-time. Omni-channel customer touchpoints can make a big difference to your customer satisfaction and retention.
In this session, we will go over the core foundations of your customer success plan. You will learn about some innovative case studies and how you can add some of their tools and tactics to your strategy.
Zoom link sent to the registered email prior to the event.Â
Laura has global experience scaling businesses that develop emerging technologies.
She lives in Melbourne and is currently the Head of Growth at Pattr, a conversational AI platform that counts Twitter, Flight Centre, Lifeline as customers to name a few.
She is leading their go-to-market strategy, marketing, partnerships, sales enablement and customer experience initiatives.
Having worked for a number of startups, scaleups, multinational brands and even not for profits, Laura has a good grasp of how to attract and retain customers.
During this session she will focus on how to communicate with purpose and impact to drive customer satisfaction and retention.
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